Jo asks mobile phone users – what’s the problem?

Jo is encouraging mobile phone users to tell Consumer Focus about their ‘mobile moans’.

In response to consumer complaints about the service they receive from mobile companies, Consumer Focus, the new independent consumer advocates, have launched an investigation into the mobile phone sector this month. Jo is backing the move and urging constituents to take part by sending their top ‘mobile moans’ to the UK’s largest watchdog.

Ed Mayo, Chief Executive of Consumer Focus, said, “Nine in ten UK households now use a mobile phone, more than have a fixed phone line. The challenges facing mobile phone users have moved on greatly since the first mobile call was made in 1985. Mobiles are at the heart of modern communication and those without access can face exclusion and disadvantage. It is crucial that all consumers get a fair and affordable deal.”

‘Mobile: What’s the problem? Consumer priorities in the mobile phone sector’ is a consultation which forms part of the first stage of Consumer Focus’ investigation into the mobile phone sector. The consultation will run until 23 June 2009 and the organization welcomes views from consumers, local groups or any group representing the public. The views received will help Consumer Focus identify the problems faced by all mobile consumers and prioritise campaigning work in this area. Results will be published in the summer.

Commenting Jo said,

“Public confidence in the mobile phone sector is low with more than 100,000 complaints received by the advice agency Consumer Direct in the last two years. I am very pleased that Consumer Focus will be championing mobile consumers’ rights and urge you to tell them about your views and experiences.”

The closing date for views is 23 June 2009.

To have your say email: [email protected]. Please make sure you include your name, address and contact details.

For more information on the investigation or write to:

Mobile phone sector consultation, Consumer Focus, Artillery House, 11-19 Artillery Row, London SW1P 1RT. Responses may also be faxed to 020 7799 7901.

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